THE IMPACT OF BUSINESS ENVIRONMENT ON ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF SHERATON HOTEL AND TOWERS, ABUJA)

ABSTRACT

Motivation is seen as a major input for enhancing the efficient management of any organization. This research work focuses on motivation of organizational performance of Sheraton Hotel and towers, Abuja as well as its impact on employee productivity in the organization. In the course of this study, personal interviews and questionnaires will be administered by the researcher to collect relevant data for this research. The data will be analyzed using sample percentages while Chi-Square method will be use to test formulated hypothesis. The result of findings will be shown and recommendations also made known on how management of Sheraton Hotel and Towers, Abuja will motivate its workers more efficiently.

TABLE OF CONTENT

CHAPTER ONE

1.0 Introduction

1.1 Background Of The Study

1.2 Statement Of The Problem

1.3 Objectives Of The Study

1.4 Significance Of The Study

1.5 Research Questions

1.6 Scope Of The Study

1.7 Research Hypothesis

1.8 Limitations Of The Study

1.9 Definition Of Terms

CHAPTER TWO: LITERATURE REVIEW

2.1 Introduction

2.2 Background Of The Case Study

2.3 Concepts Of Business And Business Environment.

2.4 Current Concepts Of Business environment

2.5 The Nature And Scope Of Business Environment

2.6 Expectation From Business And The Society

2.7 Business Environment Internal And External

2.8 Effects Of Business Environment On Organizational Performance

2.9 Theoretical Framework Of Business Environment

References

CHAPTER THREE: RESEARCH DESIGN AND METHODOLOGY

3.1 Introduction

3.2 Research Design

3.3 Research Population

3.4 Sample Size And Sampling Technique

3.5 Sources Of Data Collection

3.6 Research Instruments

3.7 Questionnaire Design

3.8 Question Distribution And Collection

3.9 Method Of Data Analysis

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS

4.1 Introduction

4.2 Data Presentation And Analysis

4.3 Test Of Hypothesis

4.4 Research Findings

CHAPTER FIVE :

SUMMARY, CONCLUSION AND RECOMMENDATION

5.1 Introduction

5.2 Summary

5.3 Conclusion

5.4 Recommendations

Bibliography Appendix A

CHAPTER ONE

1.0 INTRODUCTION

A firm cannot operate in a vacuum and is affected by external and internal environmental conditions. While internal environment can be controlled by a manager, the external environment remains uncontrollable to any manager.

The external environment remains the concern of any business manager because it plays a significant role in the growth, success and profitability of any business. Inward trend in the population of consumers can result in decline of a firms sales and hence, its profit. On the other hand, a sudden change in government policies that relate to importation or exportation may affect a firm adversely or favourably.

Today, businesses do not only compete in regional or domestic market, but in global markets. Apart from such increasing competitiveness in general and industry environment, changes in business environment are highly dynamic and erratic in nature. All these call for increasing management concerns in the form of improved efficiency and effectiveness. This is because what a manager does with his environment would determine his business success or other wise. The external environment of a firm can be divided into general and industry or competitive environment. The general environment is composed of elements in the broader society that can influence an industry and the firms within it while the industry environment is the set of factors. The threat of new entrants, suppliers, buyers, product substitutes, and the intensity of rivalry among competitors that directly influences a firm and its competitive actions and responses.

1.1 BACKGROUND OF THE STUDY

Over the years, it is widely agreed that conductive business environment has played a significant role in the development of business organization. It has led to increased in performance, profits, increased sales, and the general growth of an organization. recently, it has been discovered that the major problem of modern business is linked to environmental factors. Political instability, technological changes for instance keep changing according to time, and business organization has a responsibility of keeping the pace moving. The major problem confronting every business organization is mostly attributed to both internal and external environmental factors whose control is minimal to managers, and as such, its weight in the organization are felt heavily. Government policies, technological changes e.t.c has affected the decision, growth, performance and the general objectives of the organization. therefore, it is necessary to examine the impact of these business environments on organization performance.

1.2 STATEMENT OF THE PROBLEM

Business does not operate in isolation. The success or failure of any business industry depends largely on the impact of the environment in which it operates. The dynamism of the environment posses a lot challenges to the management of the hospitality industry especially that of Sheraton hotels and towers. the major problem faced by the management of Sheraton hotels and towers revolves around the macro environment which includes competition, technology, political, social and demography e.t.c.

1.3 OBJECTIVES OF THE STUDY

The major objective of this research is to give an in-depth analysis of the impact of environment on Sheraton hotels and towers.

The objectives are as follows:

1. To reveal the importance of business environment to Sheraton hotels and towers.

2. To reveal how the environmental factors(internal and external) affects the Sheraton hotels and towers.

3. To assess the scope of Sheraton hotels and towers

4. To make recommendations and action deemed necessary based on findings.

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THE IMPACT OF BUSINESS ENVIRONMENT ON ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF SHERATON HOTEL AND TOWERS, ABUJA)

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